Your personal data belongs to you. This page explains what information 18club collects when you use the platform, how that information is used to run your account and process transactions in Philippine Peso, and what rights you have over your own data.
This Privacy Policy applies to all players who register and use the 18club platform from the Philippines. By creating an account, you confirm that you have read and understood how your personal data will be handled. If you have questions about anything in this policy, you can reach us at [email protected].
Six core principles that shape how 18club approaches your personal information. The full policy below covers each of these in detail.
18club collects personal information that is necessary to operate your account, verify your identity, process PHP transactions, and comply with platform obligations. We do not collect data beyond what is needed for these purposes.
All data transmitted between your device and the 18club platform is encrypted using SSL. Account data is stored with security controls in place. We take reasonable technical and operational measures to protect your personal information from unauthorised access.
Identity documents submitted for KYC — such as your Philippine government-issued ID — are used solely to verify your identity and confirm your eligibility to use the platform. These documents are not shared with unrelated third parties.
18club does not sell, rent, or trade your personal data to third parties for marketing purposes. Data may be shared only with service providers directly involved in operating the platform — such as payment processors and security systems — under strict data handling requirements.
18club uses cookies and similar technologies to keep your session active, remember your preferences, and understand how the platform is being used. You can manage cookie preferences through your browser settings, though some platform features may require session cookies to work properly.
You can request access to the personal data we hold about you, ask for corrections if something is inaccurate, or request account closure along with data deletion where applicable. Submit these requests by contacting the 18club support team by email.
A quick reference overview of the main categories of data 18club collects and the reason each category is needed.
This Privacy Policy describes how 18club ("we", "us", "our") collects, uses, stores, and protects the personal information of players who register and use the 18club online gaming platform at 18club.onl and through the associated mobile app (together, "the Platform").
18club operates exclusively for players in the Philippines. All personal data collected through the Platform is handled in accordance with this policy. By registering an account, you acknowledge that you have read this Privacy Policy and understand how your personal data will be processed.
This policy applies to all registered players regardless of where in the Philippines they are accessing the Platform — whether that's Manila, Quezon City, Cebu, Davao, or anywhere else in the country.
18club collects personal information through two main channels: information you provide directly when you register and use the Platform, and information gathered automatically during your use of the Platform.
Information you provide directly:
Information collected automatically:
Personal data collected by 18club is used for the following purposes:
We do not use your personal data to send unsolicited marketing messages. Account-related communications are transactional in nature — they relate directly to the operation of your account on the Platform.
18club takes the security of your personal data seriously. The Platform uses SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers. This means that information entered on the Platform — including login credentials and bank details — is encrypted in transit.
Account access is further protected by OTP (one-time password) verification, which is available for login sessions to add an additional layer of security beyond your password. Players are strongly encouraged to use a strong, unique password for their 18club account and to enable OTP verification where available.
You are responsible for keeping your login credentials secure. Do not share your password with anyone. If you believe your account has been accessed without your authorisation, contact us immediately at [email protected].
While 18club maintains technical and operational safeguards, no online system can guarantee absolute security. We will notify affected users in the event of a data breach that poses a risk to personal data, consistent with applicable obligations.
Before your first withdrawal, 18club requires a one-time Know Your Customer (KYC) identity check. This involves submitting a valid Philippine government-issued ID — such as a passport, driver's licence, SSS card, UMID, PhilSys ID, or similar — to verify that your registered name matches the ID and your bank account details.
KYC documents are processed for the sole purpose of confirming your identity and your eligibility to use the Platform. They are not shared with third parties for any purpose unrelated to account verification. Documents are stored only for as long as is necessary to maintain verified account records and meet applicable retention obligations.
Once KYC is completed, you will not be required to resubmit your identity documents for subsequent standard withdrawals, unless there is a change in your registered details or a specific security review requires re-verification.
18club retains your personal data for as long as your account is active and for a reasonable period after account closure, in order to fulfil any remaining obligations and maintain records that may be relevant to disputes, fraud investigations, or legal requirements.
After your account is closed, the following general retention approach applies:
When data is no longer required to be retained, it is deleted or anonymised so that it can no longer be linked to an identifiable individual.
As an 18club player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].
Request a copy of the personal data 18club holds about you and information about how it is used.
Ask us to correct personal data that is inaccurate or update details that have changed since registration.
Request deletion of your personal data when account closure is requested and retention obligations no longer apply.
Object to specific types of data processing where you have grounds to do so under applicable data protection principles.
We will acknowledge your request and aim to respond within a reasonable timeframe. In some cases — particularly where data retention is required to meet legal or financial record-keeping obligations — it may not be possible to delete all data immediately on request.
18club may update this Privacy Policy from time to time to reflect changes in how we operate the Platform or to address new requirements. When material changes are made, we will update the "Last Updated" date at the top of this page.
For significant changes that may affect how your personal data is handled, we will make reasonable efforts to notify registered account holders through in-platform notification or via the email address registered to their account.
Your continued use of the 18club Platform after a policy update constitutes acceptance of the revised Privacy Policy. We recommend checking this page periodically to stay informed about how your data is handled.
If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact the 18club support team:
For questions about the general rules governing your use of the Platform, see the Terms and Conditions. For responsible gaming tools and self-exclusion, visit the Responsible Gaming page.
Create a free account and access sports betting, live casino, slots, and eBingo — all in Philippine Peso through your local bank.
By registering you confirm you are 21 or older, located in the Philippines, and agree to the Terms and Conditions and this Privacy Policy.